GET

List monitoring cases

ENDPOINT/v1/monitoring/cases

Returns monitoring cases in the program, newest first. Filter by queue, lifecycle status, assignee, priority, and issuing wallet. This operation is program-scoped.

Authentication & Headers

Header	Type	Requirement	Description
Authorization	string	REQUIRED	API key passed as an HTTP Bearer token: `Bearer rk_live_...`
X-Program-ID	UUID	PROGRAM-SCOPED	Program boundary UUID that scopes the issuing card, wallet, or transfer.

Query Parameters

Parameter	Type	Requirement	Description
queue_id	string(uuid)	OPTIONAL	Return only cases that sit in this queue.
status	string	OPTIONAL	Return only cases in this lifecycle status. Allowed:`OPENIN_REVIEWESCALATEDCLOSED`
assignee_id	string(uuid)	OPTIONAL	Return only cases assigned to this operator.
priority	string	OPTIONAL	Return only cases at this priority. Allowed:`LOWMEDIUMHIGHCRITICAL`
wallet_id	string(uuid)	OPTIONAL	Return only cases that belong to this issuing wallet.
page	integer	OPTIONAL	1-based page index. Default 1. Values below 1 are treated as 1.
page_size	integer	OPTIONAL	Number of objects to return in the page. Minimum 1, maximum 100, default 10. Also accepted as `page-size`. Values below 1 fall back to the default; values above 100 are capped at 100.
order_by	string	OPTIONAL	Field to sort by. When omitted, the endpoint uses its default order. Also accepted as `order-by`. Valid fields are endpoint-specific (`created_at`, `updated_at`, …).
ascending	boolean	OPTIONAL	Sort direction. Default true (ascending). Pass `false` for descending. Invalid values are ignored and the default is used.

Response Codes & Schemas

200A page of monitoring cases.

application/json

{
  "data": [
    {
      "id": "4c7e2a19-8d3f-4b61-a5c0-1f6b9e0d4572",
      "object": "monitoring_case",
      "wallet_id": "4d8f2a10-6c3e-4b91-9e5a-2f7c8d1e0b44",
      "wallet_entity_id": "2e9c4b71-8a5d-4f03-b6e2-1c7d9a0f3e58",
      "queue_id": "6a8d1e30-5b2c-4f47-9d0e-3c4f5a6b7182",
      "assignee_id": "7b9e2f41-6c3d-4058-ae1f-4d5a6b7c8293",
      "status": "IN_REVIEW",
      "priority": "HIGH",
      "category": "FRAUD",
      "resolution": null,
      "trigger": {
        "type": "RULE",
        "rule_id": "8e4c1a92-2f70-4c45-9b3d-0a1e6f7c8290",
        "score": null
      },
      "transaction_ids": [
        "2b5f7a28-9c4d-4e01-a6f3-1d8e0b7c2354"
      ],
      "card_ids": [
        "0c4e8f16-2a7b-4d93-b5e1-8f3a6c9d0142"
      ],
      "risk_score": 82,
      "sla_due_at": "2026-08-28T16:20:00Z",
      "created_at": "2026-08-27T16:20:00Z",
      "updated_at": "2026-08-27T16:45:00Z"
    }
  ],
  "total_count": 1
}

400Bad Request: malformed JSON, failed schema validation, or conflicting parameters.

application/json

{
  "error": {
    "type": "invalid_request_error",
    "code": "invalid_request",
    "message": "invalid order by: foo. Valid options are: [created_at updated_at]",
    "param": "order_by",
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/invalid_request"
  }
}

401Unauthorized: missing, malformed, or unknown API key.

application/json

{
  "error": {
    "type": "authentication_error",
    "code": "authentication_error",
    "message": "A valid API key is required.",
    "param": null,
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/authentication_error"
  }
}

403Forbidden: the API key is denied by RBAC, or it cannot access this program. A resource that exists on another program or organization returns `404 not_found`, not `403`.

application/json

{
  "error": {
    "type": "permission_error",
    "code": "permission_denied",
    "message": "The API key cannot access this program.",
    "param": "X-Program-ID",
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/permission_denied"
  }
}

404Not Found: unknown id, or the resource is not visible to this API key.

application/json

{
  "error": {
    "type": "not_found_error",
    "code": "not_found",
    "message": "No card found for the given id.",
    "param": "card_id",
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/not_found"
  }
}

429Too Many Requests: the API key exceeded its rate limit.

application/json

{
  "error": {
    "type": "rate_limit_error",
    "code": "rate_limited",
    "message": "Rate limit exceeded. Retry after the number of seconds in Retry-After.",
    "param": null,
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/rate_limited"
  }
}

500Internal Server Error: unexpected failure. Retry with the same Idempotency-Key.

application/json

{
  "error": {
    "type": "api_error",
    "code": "internal_error",
    "message": "An unexpected error occurred. Retry with the same Idempotency-Key.",
    "param": null,
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "doc_url": "https://docs.rookpayments.com/errors/internal_error"
  }
}